gabaji's Privacy Policy
Here is a full explanation of how your personal information is collected, used, and kept safe on the gabaji platform. Please read this policy carefully.
Introduction and Overview
gabaji is an online entertainment platform that provides casino games and sports betting services for users in Bangladesh. We take the privacy of our members very seriously. The policies set out in this privacy policy apply to all services provided through the gabaji website and app.
To learn more, visit detailed information about gabaji on our about page. In this privacy policy, the words "we", "our", and "gabaji" refer to the organisation that operates the platform, while "you" and "member" refer to the registered user.
If you have any questions about this policy, contact us via 24/7 live chat or email. Our support team is able to assist in both Bengali and English.
What Information Is Collected
We collect various types of information when you open an account on gabaji and during the process of using our services. This information is necessary to provide the right services, ensure security, and meet legal requirements.
2.1 Registration and Identity Information
- Full name and date of birth (for 21+ age verification)
- Email address and mobile number
- Password (stored in encrypted form — never readable in plain text)
- Preferred language and currency (Taka)
2.2 Identity Verification Information (KYC)
- Copy of national ID card or passport
- Proof of address
- Bank or mobile wallet verification details where applicable
2.3 Financial Transaction Information
- Details of deposit and withdrawal transactions
- Records of payments made via bKash, Nagad, Rocket, or bank transfer
- Date, time, and amount of transactions
2.4 Technical and Usage Information
- IP address and device type
- Browser and operating system information
- Session duration and features used
- Data collected through cookies and similar tracking technologies
Purpose of Information Use
Collected information is used for specific purposes. gabaji never uses your information for unnecessary or unauthorised purposes.
3.1 Account Management and Service Delivery
Registration information is used to create, manage, and secure your account. This information is also needed for processing deposits and withdrawals, awarding bonuses, and storing gaming history.
3.2 Identity Verification and Age Confirmation
All gabaji services are for persons aged 21 years or older only. KYC verification is mandatory for age confirmation and compliance with anti-money laundering regulations.
3.3 Security and Fraud Prevention
Technical information is used to detect suspicious activity, prevent unauthorised access, and maintain platform security.
3.4 Responsible Gaming
In accordance with our responsible gaming guidelines, members' gaming behaviour is monitored to identify problematic patterns. Where necessary, limits may be recommended for the member's own protection.
3.5 Communication and Support
Your email and mobile number are used for transaction confirmation messages, service updates, security alerts, and customer support.
If your information needs to be used for purposes beyond those above, your separate consent will be obtained.
Information Sharing and Disclosure
gabaji does not sell your personal information to third parties. However, in certain circumstances, limited information may be shared with trusted partners.
4.1 Service Provider Partners
Trusted third parties are used for payment processing (bKash, Nagad, Rocket, and bank transfer), identity verification services, and technology infrastructure management. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.
4.2 Game Providers
gabaji's game providers — including Evolution, Pragmatic Play Live, PG Soft, and JILI — may receive the minimum information needed to operate the games. They do not have access to your financial details.
4.3 Legal Requirements
Information may be disclosed to comply with a valid order from a competent court or regulatory authority, or to assist in investigations into fraud or money laundering. In such cases, we provide only the information required by law.
4.4 Business Transfer
In the event of any change to gabaji's business structure, a merger, or an acquisition, user information may be transferred. However, the terms of this privacy policy will remain in force at that time.
Information Security Measures
gabaji applies industry-standard technical and administrative measures to protect your information.
5.1 Encryption and Secure Connection
All data transfers are encrypted using SSL (Secure Socket Layer) technology. Payment information is protected with an additional layer of security, and passwords are never stored in plain readable form.
5.2 Access Control
Only authorised staff can access your information, and only on the basis of professional necessity. All access is logged and regularly audited.
5.3 Security Testing
Regular security testing and risk assessments are carried out. Any vulnerabilities identified are resolved promptly.
Cookies and Tracking Technology
Cookies and similar technologies are used on the gabaji website. These help improve the site's functionality and personalise the user experience.
6.1 Essential Cookies
These cookies are essential for the site's core functions — maintaining login sessions, security verification, and saving preference settings. Without them, the platform will not work properly.
6.2 Analytical Cookies
Analytical cookies are used to understand how users interact with the site. This information is processed in aggregated form and is not linked to any individual.
6.3 Cookie Controls
You can control or reject cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Data Retention Period
gabaji keeps your information only for as long as necessary — no longer.
- Active account data: for as long as the account remains active.
- After account closure: financial transaction records may be kept for up to 5 years.
- KYC documents: for the period required under applicable laws and regulations.
- Technical logs: generally 90 days.
Once the retention period ends, information is securely deleted or anonymised so that it can no longer be linked to an individual.
Your Rights
As a gabaji member, you have a number of rights regarding your own information.
8.1 Right to Access
You can find out what information we hold about you and what it is being used for. A copy of your information will be provided upon request.
8.2 Right to Correction
If the information we hold about you is incorrect, you can request a correction. To change personal details, contact your profile settings or our customer support team.
8.3 Right to Deletion
In certain circumstances, you can request that your information be deleted. However, some information may not be possible to delete immediately due to legal obligations or ongoing investigations.
8.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. Action will be taken accordingly within a reasonable time after you raise an objection.
Protection of Minors
All gabaji services are strictly for persons aged 21 years or older. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If it comes to our attention that any user is under 21 years of age, their account will be suspended immediately and any information collected will be deleted.
If a parent or guardian believes their child has opened an account on gabaji, please notify our support team immediately.
International Data Transfer
gabaji's servers may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases, it is ensured that the receiving country or organisation provides a standard of protection equivalent to this privacy policy.
Applicable contractual arrangements or other recognised protective measures are applied in the case of international data transfers.
Policy Changes and Updates
gabaji reserves the right to update this privacy policy from time to time. The policy may change due to changes in the scope of services, legal requirements, or the adoption of best practices.
For significant changes, you will be notified by email or via a notification within the platform. Continued use of the platform after a change is considered acceptance of the updated policy.
This privacy policy is an integral part of our terms and conditions. In the event of any conflict, the provisions of the terms and conditions will take precedence.
Contact and Complaint Resolution
If you have any questions, requests, or complaints regarding this privacy policy, please contact us using the methods below.
Privacy-Related Contact
Our dedicated support team provides assistance in Bengali and English 24 hours a day, 7 days a week.
After receiving a complaint, we aim to provide a resolution as quickly as possible — generally within 5 to 10 working days. If a complex matter requires more time, you will be kept informed of progress.